Return Policy

Return, Refund & Exchange Policy

Effective Date: July 5, 2026
Last Updated: July 5, 2026

At GURABA'S NEED, customer satisfaction is important to us. We strive to deliver quality products and provide the best possible shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, we are committed to assisting you in accordance with this Return, Refund & Exchange Policy.

By placing an order with GURABA'S NEED, you agree to the terms outlined below.

1. Return Eligibility

Customers may request a return, exchange, or refund only under the following circumstances:

The product received is damaged during delivery.
The product received is defective or not functioning properly.
The wrong product was delivered.
The product received is incomplete or missing parts.
The product differs significantly from the description provided.

To be eligible for a return or exchange:

The request must be made within 24 hours of receiving the product.
The product must remain unused and in its original condition.
The original packaging, tags, accessories, invoices, and any included materials must be retained.
Proof of purchase or order confirmation must be provided.

2. Non-Returnable Items

The following items are generally not eligible for return, exchange, or refund:

Products that have been used, damaged, or altered by the customer.
Products returned without original packaging or accessories.
Products purchased during special promotions, clearance sales, or final sale events.
Products damaged due to improper handling after delivery.
Perishable, hygiene-related, or customized products, unless received in damaged or defective condition.

3. Reporting Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us immediately through:

Our Website Contact Page
Facebook Page Messenger
Other official customer support channels

When submitting a request, please provide:

Your order number
Product name
A description of the issue
Clear photos or videos showing the problem

Failure to provide sufficient evidence may delay or prevent approval of your request.

4. Exchange Policy

If your request is approved, we may offer a replacement or exchange of the product, subject to stock availability.

If the requested replacement product is unavailable, we may offer:

A refund, or
An alternative product of similar value, subject to customer approval.

5. Refund Policy

Refunds may be issued only after the returned product has been received and inspected by GURABA'S NEED.

Approved refunds may be processed through:

bKash
Nagad
Bank transfer
Original payment method, where applicable

Refund processing times may vary but are generally completed within 7 to 14 business days after approval.

Shipping charges, cash-on-delivery charges, and payment processing fees may not be refundable unless the return is due to our error.

6. Return Shipping Costs

If the return is due to our error (wrong item, damaged item, defective product, or incomplete order), GURABA'S NEED will bear the return shipping costs.
If the return request is based on customer preference or other non-company-related reasons, the customer may be responsible for applicable shipping costs.

7. Order Cancellation

Customers may request cancellation of an order before the order has been dispatched.

Once an order has been shipped or handed over to the delivery partner, cancellation requests may no longer be accepted.

GURABA'S NEED reserves the right to cancel any order due to:

Product unavailability
Pricing errors
Suspected fraud
Incomplete customer information
Operational limitations

In such cases, any eligible payment received will be refunded.

8. Inspection and Approval

All returned products are subject to inspection and verification by GURABA'S NEED.

We reserve the right to reject any return, exchange, or refund request if:

The product does not meet the eligibility requirements.
The product has been used or damaged after delivery.
The customer provides false or misleading information.
The return request violates this policy.

9. Changes to This Policy

We reserve the right to update or modify this Return, Refund & Exchange Policy at any time.

Any changes will be posted on our website with an updated "Last Updated" date.

10. Contact Us

If you have any questions regarding this Return, Refund & Exchange Policy, please contact us:

GURABA'S NEED
Website: https://gurabasneed2.com/
Customer Support: Available through our Website Contact Page and Facebook Page Messenger
Country of Operation: Bangladesh